Terms & Policies

Draping Policy:

It is the policy of Crescent Kinetic that clients remain draped at all times. Clients will have a sheet and blanket draped over them at all times. Your therapist will adjust draping as he works to expose areas (never the genitalia) and then recover them and move on.

Your comfort level is very important to us and although it is customary to remove all clothing, you do not need to be nude underneath the draping, you can leave as much or as little clothing on as you like. Please do NOT remove the draping during your treatment, even if the room temperature is too warm. You can ask your therapist to adjust the room temperature, but the draping must remain on at all times.

Cancellation Policy:

All services require 24-hour cancellation and reschedule notice. In the event that 24 hours notice is not given you will be responsible for the cost of the service. In the event of a no-show for your scheduled appointment, you will be responsible for the cost of the service. In the event of late arrival for your scheduled appointment, your therapist may need to deduct the amount of time you were late from your service, you will be responsible for the full cost of the service.

No Show Policy

You are expected to arrive for your session ten minutes prior to the start time of your service. If you are late, you may have forfeited that time at the therapist’s discretion. After fifteen minutes from the start of your session time and you have not arrived nor contacted your therapist about being late/absent, your session will be canceled and charged the total amount for that service.

Card fees:

All card payments will include an additional 4% as a convenience fee. Please pay cash or Venmo if you wish to avoid the fee.

Medical Liability:

Crescent Kinetic is not liable for any information that was not provided on the client intake form and given verbally to the massage therapist. It is the responsibility of the client to keep the massage therapist informed of any medical treatment or medications currently being taken and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued. The client must also keep the massage therapist informed of any changes in health conditions, if you don’t tell us we won’t know. These policies and procedures are subject to change at any time.